Warranty
Warranty
Universal Play use a very select network of industrial, mechanical and architectural designers, and distributors across Australia. Universal Play products are durable to suit our harsh climate, safe-to-use, and deliverable within weeks. Our Air Jumper™ mats are made by repurposing a mining conveyor belt, all materials in our products are either recyclable or reusable. Our products are born from Universal Design principles. We focus specifically on developing products suited for children and adults who don’t have access to traditional play opportunities. This is what drives our values, and it’s what sets us apart.
To the full extent permitted by law, the Purchaser waives all rights it may have under statute, law or treaty limiting the Purchaser’s liability under this contract. The purchaser must supply the date of installation of the Air Jumper™, address of the installation, minimum of three installation photos and one completed photo for this warranty to be valid. This information is to be emailed to info@universalplay.com.au if these are not supplied within two weeks from the date of installation, this warranty will be deemed null and void.
Warranty commences from the date of purchase should above conditions be followed. It is at the discretion of Universal Play whether the product is replaced, refunded or repaired, upon investigation at time of warranty claim.
The Air Jumper™ comes with a 2 year conditional warranty. The period between 12-24 months may only attract 50% cover. This covers the mat, and springs.
The Galvanised frame comes with a 5 year warranty and the Stainless Steel frame has a 20 year warranty.
Universal Play use a very select network of industrial, mechanical and architectural designers, and distributors across Australia. Universal Play products are durable to suit our harsh climate, safe-to-use, and deliverable within weeks. Our Air Jumper™ mats are made by repurposing a mining conveyor belt, all materials in our products are either recyclable or reusable. Our products are born from Universal Design principles. We focus specifically on developing products suited for children and adults who don’t have access to traditional play opportunities. This is what drives our values, and it’s what sets us apart.
To the full extent permitted by law, the Purchaser waives all rights it may have under statute, law or treaty limiting the Purchaser’s liability under this contract. The purchaser must supply the date of installation of the Air Jumper™, address of the installation, minimum of three installation photos and one completed photo for this warranty to be valid. This information is to be emailed to info@universalplay.com.au if these are not supplied within two weeks from the date of installation, this warranty will be deemed null and void.
Warranty commences from the date of purchase should above conditions be followed. It is at the discretion of Universal Play whether the product is replaced, refunded or repaired, upon investigation at time of warranty claim.
The Air Jumper™ comes with a 2 year conditional warranty. The period between 12-24 months may only attract 50% cover. This covers the mat, and springs.
The Galvanised frame comes with a 5 year warranty and the Stainless Steel frame has a 20 year warranty.
Includes:
Manufacturing faults and conditions at time of delivery and installation if organised by Universal Play or our preferred installation partner.
Excludes:
Vandalism, damage due to maintenance guides not being followed or installations from non-qualified installers.
Weather damage (natural disaster) out of Universal Play’s control is not covered by warranty.
Warranties are non-transferable.
Injury:
The warranty does not cover personal injury, due to non-qualified installation, or lack of maintenance. An installation guide is provided to ensure the Air Jumper™ is installed correctly. The warranty does not cover misuse The Air Jumper™ is not designed for acrobatics and any injury that may occur from this style of use will not be covered.
For full terms and conditions of the warranty will be emailed at time of purchase.
For a warranty claim contact us at info@universalplay.com.au or phone 02 8916 6393
